ORDERING

Do I need an account to place an order?
No, you can checkout as a guest.
However, creating an account gives you:
– Faster checkout
– Order tracking & purchase history
– Early access to new releases and promotions

What if I forgot my password?
On the login page, click “Lost password?” to reset it instantly.

What if I entered the wrong email address?
Please contact us as soon as possible. We can update your email, name, or shipping address, but we cannot modify items within an existing order.

Are there any exchange rates?
All transactions are processed in USD. If your card uses another currency, the total will be converted based on your bank’s daily exchange rate.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
We do not accept bank transfers, checks, money orders, or cash on delivery.

Is my payment secure?
Yes. All payments are processed through an SSL-encrypted secure checkout. Your card information is handled directly by our payment provider and is never stored on our servers.

Can I change or cancel my order?
Orders may be accepted or declined at our discretion. If your payment was authorized and the order is canceled, the charge will be refunded to your original payment method.

Please note:
– Cancellations made after placing an order may incur a 30% processing fee due to merchant charges.
– Orders that have already been packed or shipped cannot be canceled.

How should I enter my shipping address?
Our system supports English input only. If your address contains non-English characters, please use the closest English equivalents (e.g., “ç” → “c”).

Can I change my shipping address after ordering?
Once an order is processed or shipped, the shipping address cannot be changed. Please use your residential address rather than a temporary/vacation address.

When will my order arrive?
Delivery time depends on the shipping method selected.
Once shipped, tracking information is emailed within 24 hours.
Delays caused by customs are outside our control.

How do I track my order?
You will receive an email with tracking information once your order ships (usually within 1 day of dispatch).

Can I use multiple discount codes?
No. Discount codes cannot be combined unless specified.

What if an item is missing from my order?
Please contact us immediately and we’ll assist you.

SHIPPING & CUSTOMS

When will my order be processed?
All orders ship from our warehouse in China.
Processing time: 2–3 business days (extra time during holidays or high-volume periods).
We process orders Monday–Friday; no weekend shipping.

If you haven’t received tracking details after 5 business days, please contact us.

How will my order be shipped?
For available options, please refer to our Shipping page.

Will I be charged customs or taxes?
Prices on our website are tax-free (USD).
Depending on your country, you may need to pay import duties or taxes upon delivery.
These charges are determined by your local customs office and are the responsibility of the customer.

We are not responsible for customs delays.

Is my order eligible for free shipping?
Free shipping applies to qualifying orders that meet the minimum amount, excluding discounted or oversized items.
Orders ship via economy shipping.

RETURNS

How do I return an item?
If you wish to return a product, contact us within 30 days of receiving your order.
Include your order number and reason for return.
Our team will review your request and provide further instructions.
Returned items must be unused and in original packaging.

Will return shipping be covered?
Return shipping and any related fees are the customer’s responsibility.

What if the item I received is defective, incorrect, or damaged?
Please contact us within 7 days with:
– Order number
– Photos of the item(s)
– A brief description
We will resolve your case as quickly as possible.

How long does the return process take?
Processing may take up to 14 business days after we receive your return.
You will receive an email confirmation once completed.

When will I receive my refund?
Refunds are issued to the original payment method.
Credit/debit card refunds typically take 7–10 business days depending on your bank.
If your refund does not appear, please contact your card issuer.